Refunds
The short version
If an order fails — the supplier could not deliver what you paid for — we return the full amount to your balance, automatically. It is not returned to your card.
What is refunded
- A Premium gift that never arrived. The full amount, back to your balance.
- A number that never delivered a code. The full amount, back to your balance.
- A Premium gift delivered and then revoked by Telegram. The full amount, back to your balance. This is a loss to us rather than to you, and you are still made whole.
Refunds are full, never partial. A gift either arrived or it did not; a code either came through or it did not. We do not grade degrees of failure.
What is not refunded
- A number that delivered a code you then did not use. It did what it was sold to do.
- A code you could not use because the platform rejected it, or refused the sign-up. That is a decision by that platform, not a failure of delivery.
- An account suspended or closed by the platform afterwards. The verification succeeded.
- A gift sent to a username you typed incorrectly. Check the username before confirming: a gift to the wrong person cannot be recalled.
- Change of mind, or an order that is still processing. Cancel a pending order instead of waiting for it to fail.
- An order that breached the terms.
Why a timeout does not refund
An order that has gone quiet is not an order that failed. Only the supplier can tell a number that delivered nothing apart from one that delivered a code nobody used, so we wait for the supplier’s own result rather than deciding on a timer. If an order has been processing for longer than you expect, contact us — it will be resolved on the supplier’s answer, not on the clock.
How and when
The credit lands on your balance at the moment the failure is confirmed, and it is spendable immediately. It is the same amount you paid, in the same currency, with no fee deducted.
It does not go back to the card. That is deliberate: a card refund means a cash outflow and a processor fee, days later, on an amount that can be smaller than the fee — and it would pass through a currency conversion on the way. A balance credit is exact, immediate, and spends on your next order. If you want money out of the system entirely, write to us and we will deal with it case by case.
If you disagree
Write to simondesmond5000@gmail.com with the order reference. A person reads it. Nothing on this page removes a right you have under the law where you live.